They speculated it was a lack of memory problem, but failed to give me any specifications that would tell me how much hard drive free space I was supposed to have. Instead they kept asking for more documentation so they could really pinpoint what was wrong even after I gave them the entire project log containing my entire history of my use of the product over a weeks time. I finally gave up and had to buy another program.

After repeated tweaking of memory, and disk type, and output type, I had over 6 different 'fails'.

I also continually got a 'failed' message when trying to burn a simplified version of my program. When I told them about the limitations of the menu editing options, they said 'we will make note of that on the next release of the product'. When I asked for a refund, well within the 30 days, they gave me the runaround in a string of responses. I purchased 'Burnova' knowing there was a '30 day money back guarantee' and soon discovered that the program was unable to meet my needs.

Now that Encore is no longer being supported, I needed a new way to make professional Blu-Ray disks. I am a professional video creator with over 20 years experience with Adobe Premiere and Encore.

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